Privacy PolicyRoot of Resilience Ltd Website: rootofresilience.org Email: [email protected] Last Updated: September 1, 20251. IntroductionRoot of Resilience Ltd  ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website (rootofresilience.org) and participate in our services.2. Information We Collect2.1 Personal InformationWe may collect the following types of personal information:Name and contact details (email, phone number)Age and demographic informationCultural and linguistic backgroundInformation about your mental health support needs (voluntarily provided)Participation in programs and servicesFeedback and survey responses2.2 Automatically Collected InformationWhen you visit our website, we may automatically collect:IP address and location dataBrowser type and versionDevice informationPages visited and time spent on our siteReferring websites2.3 Sensitive InformationWe may collect sensitive information related to:Mental health circumstances (only when voluntarily provided)Cultural and ethnic backgroundPersonal experiences shared during support sessionsNote: We only collect sensitive information when necessary for providing appropriate support services and with your explicit consent.3. How We Use Your InformationWe use your information to:Provide mental health support and community servicesCommunicate with you about programs and resourcesStay in touch with you and send updates about Root of Resilience Ltd activities, programs, and initiativesImprove our services and develop new programsConduct research to better serve the Nepalese community (anonymized data only)Comply with legal obligationsMaintain safety and security of our community4. Sharing of Information4.1 We DO NOT share your personal information except:With your explicit written consentWhen required by law or legal processIn emergency situations where there is immediate risk of harm to you or othersWith trusted service providers who assist in our operations (under strict confidentiality agreements)4.2 We DO NOT:Sell your personal information to third partiesUse your information for commercial purposesShare identifying information in research or publications5. Confidentiality in Support ServicesInformation shared during support sessions, counseling, or group activities is kept strictly confidentialOur volunteers and staff are trained in confidentiality practicesGroup participants are expected to maintain confidentiality of others' informationRecords of support services are stored securely and accessed only by authorized personnel5.1 Limits to ConfidentialityWe may need to break confidentiality only when:There is immediate risk of harm to yourself or othersChild abuse or neglect is suspected or disclosedWe receive a court order or legal mandateYou provide written consent to share specific information6. Data SecurityWe implement appropriate security measures to protect your information:Secure storage of physical and digital recordsLimited access to personal information (need-to-know basis)Regular security reviews and updatesEncryption of sensitive data where technically feasibleSecure disposal of information when no longer needed7. Data RetentionPersonal information is retained only as long as necessary for service provisionSupport service records are kept for up to 7 years for continuity of careWebsite data is retained according to technical requirementsYou may request deletion of your information (subject to legal obligations)8. Your RightsYou have the right to:Access your personal information held by usRequest correction of inaccurate informationRequest deletion of your information (where legally permissible)Withdraw consent for information use (may affect service provision)Lodge a complaint about our privacy practices9. Cookies and Website AnalyticsOur website may use:Essential cookies for website functionalityAnalytics cookies to understand website usage (anonymized data)No third-party advertising cookiesYou can control cookie settings through your browser preferences.10. Third-Party LinksOur website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.11. International Data TransferAs we serve global Nepalese communities, your information may be processed in different countries. We ensure appropriate safeguards are in place for international data transfers.12. Children's PrivacyOur services may be used by individuals under 18 with parental/guardian consent. We take special care to protect minors' privacy and require appropriate consent for their participation.13. Cultural ConsiderationsWe understand the cultural sensitivities around mental health in Nepalese communities. We are committed to:Respecting cultural privacy expectationsProtecting against cultural stigma and discriminationEnsuring culturally appropriate handling of sensitive information14. Changes to This PolicyWe may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. We will notify you of significant changes via email or website notice.15. Data Breach NotificationIn the unlikely event of a data breach affecting your personal information, we will:Notify you as soon as reasonably possibleTake immediate steps to secure the breachProvide clear information about what occurred and steps we're takingComply with legal notification requirements16. Contact UsFor privacy-related questions, concerns, or to exercise your rights, please contact us:Privacy Officer Root of Resilience Ltd Email: [email protected] Website: rootofresilience.orgPlease include "Privacy Inquiry" in the subject line.17. ComplaintsIf you believe we have not handled your personal information appropriately, you may lodge a complaint with us first. If unsatisfied with our response, you may contact your local privacy authority or data protection agency.By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.